privacy policy
How does Arman Rouzbe e-commerce company protect your information?
Today, with the expansion of the flow of information and the daily use of the Internet and communication devices, the privacy of users has become one of the most serious concerns. The concern of many customers is the preservation of personal information, as well as mobile number, first and last name, and email, which they give us for registration and login. It must be said that we also understand the importance of this issue and users' privacy is very important to us. Below you will find the privacy and confidentiality policy of users.
What information is received from you?
To register and perform order registration and invoice issuance on the website of Arman Roozbeh e-commerce company, it is necessary to provide us with information such as your first and last name, national code, mobile phone and email. Receiving your personal information is only for registering on the site, making necessary arrangements for placing orders, sending important notifications and informing you of events and special discounts, using various services. If it is a legal entity, the information will include (company name, national number, registration number, economic code).
How is your information protected?
Although security has been defined in a relative manner, in the design of the website of Arman Rouzbe e-commerce company, it has been tried to consider the highest levels of hardware and software security. All requests and services will be stored on our secure servers and protected by strong firewalls. Your payment information will also be transferred to our website encrypted in a secure HTTPS platform and kept for future interactions.
How will your information be used?
Both legally and ethically, we are obliged to protect your information and files. Your personal information is also stored in coded form only for future interactions so that you can easily enter the system and register your order in future orders and requests. We consider the information received from you to be sensitive and confidential, and its non-disclosure is very important for the company. Unless you provide this information to third parties so that they can place an order for you.
Advertising or harassment?
Arman Roozbeh e-commerce company will not use the information entered by users to send advertisements or annoying messages, and all the messages will be related to informing about the process of acceptance, payment, signing the contract and sending messages about the status of your case. We also hate spam and will not send promotional emails or messages to our users.
You monitor
If at any stage of the website you feel that there is a possibility that the personal information of users may be at risk, in any situation we need your careful monitoring, dear users, and if you see any problems, we request that you contact us immediately. and fully explain the problem. This way we will protect your privacy with peace of mind knowing that even if our eyes can't see all the problems, your monitoring will guide us.
Who has access to your information?
Support and after-sales service colleagues have access to some of your information, which is used to provide better support and quality services. All your personal information will be kept with us and will not be shared with other people or organizations. It is obvious that legal authorities are able to access this information by submitting a court order. In general, we are obliged to protect and protect your information.
Payments and financial matters
We make all payments by issuing payment documents and official invoices, and users can view the payment of their invoices from the case management section. Payments are made through the Shoprak network of the Central Bank of Iran online or by depositing to the card and account number. All financial and payment information of the company can be seen in the financial section of the website.
Refund
Arman Rouzbe e-commerce company provides all the basic information and pre-purchase consultation before the user pays the fee, and after the final approval and registration of the contract, the user will pay the fee if he wishes and checks with his own will. The deposit amount is not refundable and only in exceptional cases, after deducting the service fee and salary, the deposit amount will be returned to the same account number or card with which the user made the purchase.
Signing the contract
Arman Rouzbeh e-commerce company performs all its documents and contracts in the form of digital signature and remotely and does not want to maintain traditional archives and pile up paper. Digital signature is a new type of signature that the government introduced as a legal method from 1991 onwards. Since then, digital signatures have been used for online business or some services such as electronic promissory notes. In Article 7 of Iran's Electronic Commerce Law approved in 2002, it is stated about the legal validity of electronic signature